Managing My Subscription

If you’re the paying customer (subscriber) for the DenGro account, you’ll see Subscriptions and Invoices & Payment Methods under the Personal Profile area (the person icon at the top right of the DenGro screen).

Why can’t I see these options?
You’ll only have access if you are logged in as the paying customer. Users assigned a licence but not managing payments won’t see these options.

As the DenGro Customer, you can manage subscriptions, licences, and payments:

If you recently became the DenGro customer and need access, confirmation from the previous customer is required. They must email support@dengro.com with your details and permission to transfer access.

The subscriber can add or change payment methods anytime via Subscription Billing under the Personal Profile. Available options: Direct Debit or Credit/Debit Card.

To update, select Add Payment Method, enter new details, and confirm.

Subscribers can upgrade or downgrade their plan:

Charges are on a rolling basis, so invoices are pro-rated to reflect the plan change.

Subscriptions renew automatically at the end of each billing period. The payment card on file will be charged monthly until cancellation.

You can revoke a licence for a practice at any time. Access will be suspended immediately, so ensure the practice is aware and leads are exported.

Once revoked:

You can stop cancellation before the date:

Access and payments continue as normal.