Skip to main content

How to Log into DenGro

A quick guide on how to log into DenGro with Agilio's Single Sign On

Written by Michael Doe
Updated this week

😊 Logging into DenGro (Existing Users)

  1. Go to the DenGro login page.
    You’ll now see a simpler screen with a Sign In button.

  2. Enter your email address.
    This is your existing DenGro email.

  3. Enter your password on the next screen.
    Nothing has changed — your current password works exactly the same as before.

  4. You’ll be redirected straight back into DenGro.

That’s it! It’s simply split into two screens instead of one, and uses the Agilio ID login page design.
​


​🔐If You Forgot Your Password

  1. On the login screen, enter your email and click Continue.

  2. The Forgot password? link will now appear.

  3. Click Forgot password? and we’ll send you a reset email.

  4. Follow the link in the email to set a new password.

  5. You’ll be taken back to DenGro to log in again.
    ​

If you enter an email that isn’t registered, the system will say “Incorrect email address or password” — but it won’t indicate whether the email exists (this is intentional for security reasons).


đŸ“© Logging In for the First Time

When a practice adds you as a user, here’s what happens:
​

1. You’ll receive an email inviting you to join DenGro

This email contains a Register now link.
​

2. Click “Register now”

You’ll be taken to a page where you can Confirm or Reject the invite.
​

3. If you confirm the invite

You’ll be taken to Agilio ID to either:

  • Create a new Agilio ID account, or

  • Log in with your existing Agilio ID (if you use other Agilio products)

4. Check your inbox

You must confirm your email address before you can continue.
​

5. Set up your account

Once confirmed, you’ll:

  • Log in with your new credentials

  • Be asked an optional security question (can be skipped for now)

  • Be taken back into DenGro to set your job title

Then you’re in!

Troubleshooting

Why am I seeing a payment message when logging into DenGro?

If you’re seeing a prompt to add payment details when logging into DenGro, this is usually caused by conflicting login sessions between DenGro and other Agilio products — not an actual billing issue.

This typically happens when you use different email addresses across Agilio platforms (e.g. iComply, iTeam, iLearn) and DenGro.

How to resolve this

Follow the steps below to clear the session conflict:

1. Log out of all Agilio products and DenGro

The easiest way to ensure you are fully logged out of any Agilio products you use is by going to both the links below to complete a global log out.

https://id.clarity.co.uk/account/logout
​https://sso.agiliosoftware.com/account/logout

  • Or you can go to each Agilio product you use (e.g. iComply, iTeam, iLearn, DenGro)

  • Click “Log Out” within each platform

  • Important: Closing tabs or your browser will not log you out fully

2. Open a Private / Incognito browser window

This ensures no previous session data is carried over.

  • Chrome: Ctrl+Shift+N (Windows) / Cmd+Shift+N (Mac)

  • Safari: File → New Private Window

  • Edge: Ctrl+Shift+N

3. Log into DenGro

Go to:
​https://app.dengro.com/login

Use your usual DenGro login credentials.

Still seeing the message?

If the issue persists, it usually means:

  • You’re still logged into an Agilio product in another tab or browser, or

  • The login attempt wasn’t made in a Private/Incognito window

It says my username/password credentials are incorrect.

If you’re seeing a message that your login credentials are incorrect, there are a few common causes to check:

1. Double-check your login details

  • Make sure your email and password are entered correctly

  • Check that Caps Lock is off

  • Ensure there are no extra spaces when copying and pasting

2. Check your browser isn’t autofilling the wrong details

If you use other Agilio products (e.g. iComply, iTeam, iLearn), your browser may be saving and autofilling outdated or incorrect credentials.

  • Try manually entering your details instead of autofill

  • Or clear saved passwords for the site and re-enter them

3. Use your current Agilio login credentials

DenGro now uses the same login credentials as your other Agilio products.

If you’ve recently updated your password elsewhere, you’ll need to use those updated details here as well.

4. Reset your password

If you’re unsure which credentials to use, the quickest solution is to reset your password:

  • Go to the login page

  • Click “Forgot Password”

  • Follow the steps to set new login details

I'm not receiving a password reset email?

If you’ve requested a password reset but haven’t received the email, try the following steps:

1. Check your spam/junk folder

Password reset emails can sometimes be filtered incorrectly.
Search for emails from Agilio in your inbox and spam folders.

2. Check the password reset email hasn't gone to another email address used for another Agilio product

You may be logged into another Agilio product and the password reset email has been triggered for that email address.
​

Ensure you are logged out of the other Agilio products before doing a password reset.

Click these links below to do a global log out and then do a password reset request again.
​https://id.clarity.co.uk/account/logout
​https://sso.agiliosoftware.com/account/logout

3. Try a different browser or device

Occasionally, session or browser issues can interfere with the reset process.
Trying again in a Private/Incognito window can help.

Still not receiving anything?

If you’ve tried all of the above and still haven’t received the reset email, please contact support.
​
We can verify your account and help you regain access quickly.

Related Articles
DenGro Chatbot
Connect Forms to DenGro with Zapier
Connecting Forms with DenGro Capture Hooks
How to Create a DenGro Taskbar Shortcut
How to Locate Your DenGro OAuth Credentials in SfD
Did this answer your question?