An Enquiry refers to any general enquiry that someone submits to the practice. Enquiries tend to come from ‘Contact Us’ forms on the site and can be general requests from existing patients, questions about practice opening hours, or even someone asking about a new treatment – it’s a collection point for any type of form submission.

When a new Enquiry is received in DenGro a task will appear on your Today page, under the heading of Enquiries. Click on the task to open up the details of the Enquiry and review the message that was submitted.

If the enquiry is from a prospective or existing patient asking about a treatment that you would like to nurture in DenGro then you will be prompted to convert them into a lead. You will just need to confirm the treatment they are interested in and they can then be converted to a lead.