The statuses assigned to DenGro’s automated messaging sequences, and the messages within those sequences, are different and refer only to the messaging sequences – not the lead’s status.

Each messaging sequence available in DenGro – for both Default and Custom sequences – can be either ACTIVE or PAUSED.

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If a sequence is ACTIVE, this means that it’s live and leads received for the treatment(s) associated with the sequence, will receive that specific sequence of messages.
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If a sequence is PAUSED, this means that it’s not live and will not be sent to leads for any associated treatments.
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You can view the status of each journey on the Sequence Details page, after clicking to View the sequence from the Practice Messages page.
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For Editor users with access to edit and create new messaging sequences, you can change the status of a sequence by using the toggle button on the Sequence Details page.