Please watch the following tutorial:
Access Requirements
To access the Email Editor, ensure:
Your account is on the Pro Payment Plan
You have Editor permissions
If you're unsure, please contact your account subscriber or email support@dengro.com.
How to Access the Email Editor
Go to Practice Settings (⚙️ icon in the top right of the Today page).
Select Practice Messages.
You’ll see both Default and Custom messaging sequences listed.
Creating a New Custom Sequence
Click Create A New Message Sequence
Choose a template to copy
Name your new sequence
Editing an Existing Custom Sequence
Click View next to the sequence
On the Sequence Details page, find the message you want to edit
Click the three horizontal dots next to the email and select Edit
Using the Email Editor
In the Email Editor, you can:
Edit text, images, and footer content
Rearrange design blocks
Customise layout and formatting
To modify a section:
Click on the element in the template
Use the Edit Panel on the right to customise it
Template Elements You Can Edit
🧱 Blocks
Structural sections of the email
Can be added, moved, copied, or deleted
Example: A row just for the headline
📐 Columns
Layout inside each row
Arrange content side-by-side
Example: A row with three images in three columns
📄 Body
Content inside blocks or columns
Includes text, images, buttons, etc.
Example: Footer info like opening hours and social links
🔖 Merge Tags
Merge tags personalise your emails by inserting lead or treatment data.
Examples:
{{FirstName}}to greet leads by name{{Treatment}}to mention their interest directly
This helps reduce the number of templates needed while keeping content relevant.
📏 Padding
Adds spacing around blocks or elements
Improves readability and mobile responsiveness
Additional Editing Features
Editing the Subject Line
Use the left panel in the editor
Add merge tags like
{{FirstName}}to personalise
Adding Buttons
Click on a row/column
Add a Button from the content options
Customise text, colour, size, padding, and add a URL
Managing Images
Uploading Your Own Images
Select an email and open the Email Editor
Click the image you want to change
Use the Upload Image button in the edit panel
Editing Image Size
Click the image
Select Apply Effects & More to resize or crop
Using Stock Images
Open the edit panel menu
Click Images to browse DenGro’s free stock library
Image Links
To make images clickable:
Click the image
In the ACTION section of the panel, enter your URL
Tip: This is useful for linking to your website from your logo or header image.
Managing Social Media Icons
Icons in your email footer link to platforms listed in your Practice Details.
If you haven’t added a link (e.g. TikTok), the icon won’t appear.
To remove unused icons, ensure no URL is set in the Practice Details page.