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Meta Integration: How to connect a Facebook/Instagram (Meta) page and Lead Ad forms to DenGro

Ensure your social media leads drop into DenGro automatically with our native integration

Michael Doe avatar
Written by Michael Doe
Updated this week

🚀 Why Connect Meta to DenGro?

With this integration, you can set up Facebook/Instagram Lead Ads and watch leads flow seamlessly into DenGro—no manual downloads or CSV files required.

✅ Key Benefits:

  • Instant lead capture – No need to download CSVs

  • Faster response time – Reach leads while they’re hot

  • Better conversations – Engage new leads instantly

  • Smarter reporting – Track where leads are coming from


📝 Steps to Set Up in Facebook

Before connecting to DenGro, you must first create a Facebook Lead Ad Form.

How to Create a Lead Ad Form:

  1. Log in to your Facebook Business account

  2. Ensure you have Admin permissions

  3. Follow Facebook’s instructions to create the form

  4. Include a link to your Privacy Policy (required under GDPR)

Need more on privacy compliance? 👉 DenGro and GDPR


🔄 How to Connect Facebook Pages & Lead Forms to DenGro

  1. Enable Facebook integration in DenGro

  2. Select the page you wish to connect

  3. Toggle the blue switch next to your practice’s page

  4. Link your Lead Ad Form to begin collecting leads

💡 Your Facebook Pages will appear in the DenGro Integration page once permissions are confirmed.

➕ Connecting Multiple Pages (For Groups)

If you manage multiple practices:

  1. Select all relevant pages in Facebook when setting up the integration

  2. Confirm all permissions are enabled (toggle everything ON)

  3. Log into each DenGro practice account individually and enable the matching page

  4. Use the blue toggle to connect pages one by one

Permissions in Facebook for DenGro

Connected pages DenGro


🏢 Extra Features for Group Practices

If your group has:

  • One Facebook page for all practices

  • OR separate pages for each location

If your Group has one Facebook page for all practices you may want to assign leads to specific practices based on your campaign setup.

We support lead assignment or Facebook Store locations

Assigning Leads via assignment_token:

  1. In your Lead Form’s Settings tab, add:

    • Parameter name: assignment_token

    • Parameter value: the token for your target practice (find this in DenGro’s Integrations page)

  2. Map the form in the Group account, and leads will route to the correct practice

Using Facebook Store Locations:

Want a dropdown of practices in the form? You can enable Facebook Store Locations so the lead is routed to the selected location. 👉 Learn more here

📅 Important Notes

  • Facebook only holds lead data for 90 days

  • Connect your form ASAP to avoid losing leads

  • One Lead Ad Form can support multiple Facebook ads

  • If you disable the Facebook Page in DenGro before connecting the form, pending leads will be lost


🛠️ Troubleshooting Common Issues

❌ Test Leads Not Showing in DenGro?

This usually points to a Meta permissions issue. Use Facebook’s testing tool to check for errors.

Common Error Messages:

🔒 CRM Access Revoked

Fix: Re-enable CRM access in Lead Access Manager
🔗 Fix it with this guide

👤 Page Admin Removed

The user who enabled DenGro lost admin rights.
Fix: Ask them to remove the integration, or contact us for help reauthorising it.

🚫 Missing Permissions

Facebook isn’t sending data due to missing app permissions
Fix:

  • Remove and re-enable the integration in DenGro

  • Ensure all permissions are toggled ON

  • Reauthorise using a current Page Admin



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