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Call Tracking Integration: How do phone calls integrate in DenGro?

Easily track and manage incoming calls from prospective leads with DenGroโ€™s call tracking integration.

Michael Doe avatar
Written by Michael Doe
Updated over 2 weeks ago

๐Ÿค Supported Call Tracking Partners

DenGro integrates with the following call tracking providers:

  • Mediahawk

  • Infinity (formerly ResponseTap)

  • CallTrackingMetrics

You can enable the integration via the Integrations page in your DenGro account.

โš™๏ธ What Does the Integration Do?

Once activated, every new call received via a tracking number will generate a New Call task on your Today page in DenGro.
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Today tasks in DenGro


Each Call Task Will:

  • โœ… Show the number the lead called from

  • โœ… Show the tracking number they called

  • โœ… Suggest if the number matches an existing lead

  • โœ… Attribute where the lead came from

You'll also be able to listen to the call recording directly from the task.

Today page tasks in DenGro

You can also listen back to a recording of the call as shown here:


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๐Ÿ“‹ What Can I Do with a Call Task?

When reviewing a call task, you can choose to:

  • โž• Create a new lead

  • ๐Ÿ”— Link to an existing lead

  • ๐Ÿšซ Ignore the call

If Creating a New Lead, Youโ€™ll Be Asked To Confirm:

  • First name

  • Last name

  • Date of birth

  • Gender

  • Email address

  • Main treatment of interest


๐Ÿงญ Next Steps After Creating a Lead

DenGro will automatically:

  • Create a New Lead task

  • Prompt the team to:

    • Record appointment booking details

    • Set a reminder to follow up

    • Mark the lead as no longer interested (with a reason)


๐Ÿ“Š Reporting

There are no in-app reports for call tracking stats in DenGro at the moment.
However, full call tracking insights can be found in your call tracking providerโ€™s analytics or reporting dashboard.


๐Ÿ‘€ Want to Learn More About Call Tracking?

No call tracking set up yet? No problem!

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