Which call tracking companies can be integrated with DenGro?
DenGro can integrate with 3 call tracking partners:
You can enable it on the Integrations page.
What does the integration do?
Once the integration has been enabled, for each new call that comes through the tracking number, a New Call task will appear on the practice’s Today page.
The task will:
> confirm the number that the lead called from
> which number they called
> suggest where a number is already recognised as associated with an existing lead
> tracking any attribution on where a lead has come from
You can also listen back to a recording of the call as shown here:
The task will ask users to confirm what they would like to do with that call record:
– Create a new lead
– Link record to an existing lead
– Ignore the call
If the user chooses to create a new lead, they’ll be asked to confirm the lead details (as they would normally) when adding a lead into DenGro:
– First name
– Last name
– Date of birth
– Gender
– Email address
– Main treatment of interest
Once the task has been completed, DenGro will add the lead into your account and create a New Lead task for the practice to confirm the next steps:
– Record appointment booking details
– Set-up reminder task to follow-up with a lead again at a later date/time
– Mark the lead as no longer interested in treatment, with feedback reason.
**Currently, there are no in-app reports available for call tracking statistics, however you will find these and more in the reporting (or analytics) area of your call tracking account.
Sounds great, I don’t currently have call tracking but want to know more about it!
No problem – check out our article on How to use call tracking to improve your marketing success to find out more.