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PMS Integration: Aerona

DenGro–Aerona syncs leads & practice data, streamlining bookings & records while cutting duplicate entry & errors.

Michael Doe avatar
Written by Michael Doe
Updated over 3 weeks ago

Using the Aerona Integration with DenGro

The DenGro–Aerona integration allows for seamless data syncing between your lead management and practice management systems. This integration streamlines tasks such as booking appointments and updating patient records, while reducing duplicate data entry and human error.

🎥 Watch the video below to see how the integration works, how to set it up, and how to use the prompts in DenGro.

💡 Important: Before connecting, ensure Aerona API access is enabled for your practice. To do this, contact support@aerona.com.

Without API access, the integration will not work.


✅ Benefits of the Aerona Integration

Using both DenGro and Aerona together provides the following benefits:

  • Eliminate the need to re-enter data across systems.

  • Reduce the risk of manual errors like typos or duplicates.

  • Save time by managing leads and appointments more efficiently.

  • Improve the speed and quality of enquiry handling, giving your team more time to focus on patients.


🔄 How the Integration Works

Think of the integration as a two-way connection between DenGro and Aerona. Information flows back and forth between both systems so actions in one platform update the other in real time.

For example:

  • Create a patient in DenGro ➝ Automatically added in Aerona.

  • Update an appointment in Aerona ➝ Reflected in DenGro.


🧭 What You Can Do with the Integration

📍 In DenGro, you can:

  • 🔎 Search and match leads to existing patients in Aerona

  • 🔗 Link a lead to an existing patient

  • 👤 Create a new patient in Aerona

  • 📝 Update patient records (e.g. contact details)

  • 📅 Create a new appointment

  • ❌ Cancel an appointment

  • 🔁 Update or reschedule an appointment

  • 🔗 Link a patient when booking an appointment

  • 🔄 Change the appointment type

📍 In Aerona, you can:

  • 🔄 Update lead data in DenGro when changes are made to linked patient records

  • 🔁 Change appointment types

  • 🔧 Update or reschedule appointments


⚙️ Setup Tips Before Enabling the Integration

Before enabling the integration, we recommend reviewing the following settings in Aerona:

  1. Appointment Durations
    Ensure these are accurate and reflect real availability.

  2. Appointment Types
    Check these are correctly linked to the appropriate clinician types.

  3. Find Slot Minutes
    Make sure this setting suits your practice's scheduling preferences.

You can update all of these under:
Admin → Appointment → Appointment Types
Find Slot Minutes can be adjusted via:
Admin → Practice Details

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