The DenGro Inbox is an exciting feature that enables you to have two-way conversations with prospective patients – all without ever needing to leave DenGro! 🎉
💡 Why it matters:
Messaging leads directly from within DenGro allows you to follow up much more quickly – and the faster you follow up, the more likely it is that a lead will book a consultation. Speed = conversions! 🚀
💬 Building Relationships That Convert
After the initial contact, nurturing the relationship is key to converting leads into long-term patients. While DenGro already sends automated nurturing emails and SMS messages, having direct, personal contact via the Inbox gives your practice an opportunity to:
Strengthen trust 🫱🏼🫲🏾
Build rapport
Make a lasting first impression 👏
🔑 Key Features
With Inbox, your team can:
📲 Communicate via multiple channels
Send and receive messages with leads through:
📧 Email (now free!)
💬 SMS
💚 WhatsApp (Beta mode)
...more channels in the future!
🧾 View and respond from one place
All lead responses are captured within:
The Inbox
The individual lead profile pages
This makes it easy for any team member to jump in and help!
✍️ Custom Email Signatures
Set up your own email signature to match your practice branding and website tone – perfect for consistency and professionalism.
📄 Shared Email Templates
Create and use shared templates to save time and ensure messaging is:
On-brand
Consistent
Efficient
💰 Billing & Activation
👉 Important:
The Inbox feature requires activation by your billpayer. They’ll need to:
Add funds to your DenGro account (if they want to enable SMS or WhatsApp)
Enable the relevant communication channels
For step-by-step instructions, check out our other articles in the Inbox section of the Help Centre. 🧑💻