There are two steps to activating the DenGro: Inbox for your practice(s): Setting up Inbox Billing and Enabling your messaging channels.
Setting up Inbox Billing
Since you will be charged on an on-going basis for your Inbox usage, setting up Inbox billing is a necessary first step before you can activate the Inbox.
These are the current Inbox messaging channels available and their prices:
Messaging Channel | Price Per Message (Outbound) | Price Per Message (Inbound) |
£0.004 | £0.002 | |
💬 SMS* | £0.07 | £0.03 |
* You will also be charged £2.50 per month (VAT inclusive) for DenGro to acquire and maintain a dedicated virtual phone number from which to send and receive SMS. After first enabling, the charge for this will be immediate and then will continue on an on-going monthly basis.
1. Decide who will manage Inbox billing
From the outset, you need to decide who will be billed for Inbox usage. Will it be:
The DenGro billpayer in charge of your subscription (i.e. 'subscriber-managed')?
Or...
A practice user account that you've delegated it to (i.e. 'practice-managed')?
If you want Inbox billing to be practice-managed, the subscriber will need to log into DenGro, go to the Inbox Billing page and toggle on the practice(s) that will be managing this themselves. This can be done via the DELEGATED INBOX ADMINISTRATION toggles on the Inbox settings table:
You will be prompted to select a specific user in each practice to delegate this control to and who will become the Inbox Administrator for this practice.
2. Add your card and initial funds
ℹ️ For the steps that follow you will need to be logged into DenGro as the user account that has been granted control over Inbox billing – whether it's the subscriber (the default) or a delegated practice Inbox Administrator.
Next, go to the Inbox Billing page and add the card you want to use to take payment for using the Inbox (card is currently the only payment method supported for Inbox billing).
If Inbox billing is subscriber-managed and you already pay for your subscription via card, it will automatically pull through the same card details. However, if Inbox billing is practice-managed, this card can be different to the one used for your subscription.
You will also be required to add some initial credit to your account balance.
👉 Once your account balance falls too low, Inbox users in your practice(s) will be blocked from sending any more outbound messages and they will see a banner in the Inbox notifying them of this. During the blocked period, they will continue to be able to read inbound messages from leads.
3. Enable automatic top-ups
Before moving on, we highly recommend enabling automatic top-ups to your account if your Inbox billing funds ever fall too low:
This will ensure there's no disruption to your communications with leads if your account balance ever falls too low.
Enabling your messaging channels
The last step to activate Inbox is to enable the messaging channel(s) (currently 📧 Email or 💬 SMS) that you want to use in the Inbox for each practice under your control.
This can be done via the settings table on the Inbox Billing page:
The consequences of enabling / disabling an Inbox messaging channel can read about in the pop-up that automatically displays when toggling on a channel and also in these articles, which we suggest you share with your team: