The Feedback URL is a special link included in your DenGro automated emails that allows your leads to easily provide feedback after their appointment or interaction with your practice. This helps you gather valuable insights and improve patient experience. ⭐️🦷
How Does the Feedback URL Work? 🤔
When a lead receives an automated email from DenGro, the email contains a clickable link or button directing them to a feedback form or survey. This form is specific to your practice and is designed to capture their thoughts quickly and conveniently.
Collecting feedback helps you:
Understand patient satisfaction 📊
Identify areas for improvement 🔧
Build positive reviews and testimonials 🌟
Where is the Feedback URL Included? 📧
The Feedback URL is automatically added to your post-appointment email sequences within DenGro. This means once a lead’s status changes to ‘Attended’ or equivalent, the system triggers the email with the feedback link included.
Can I Edit the Feedback URL? ✏️
The Feedback URL is dynamically generated by DenGro and linked to your practice’s account. You cannot manually change the URL itself, but you can customise the email content around it to match your branding and messaging style.
Why is the Feedback URL Important? 🔑
Encourages more responses by making feedback easy to give
Enhances patient engagement and trust
Helps your practice grow by gathering actionable insights
If you have any questions about your feedback settings or want to customise your feedback emails, please contact DenGro support. 📞💬