🚀 What Are Outbound Webhooks?
Outbound webhooks let you send data from DenGro to other platforms when specific events happen—like new leads or enquiries. Think of them as data messengers: when something updates in DenGro, your chosen app (like Mailchimp or Zapier) gets notified instantly.
📬 Example Use Cases:
Add a new lead to a Mailchimp list.
Trigger a Zap in Zapier, connecting DenGro to 1,000s of apps.
🛠️ How to Create an Outbound Webhook
Access Required: Manager or Integrator role in DenGro.
Step-by-Step:
Go to Settings > Integrations (click the cog icon).
Scroll to the Outbound Webhook section.
Click Create Outbound Webhook.
Give your webhook a name (e.g., "Mailchimp New Subscribers").
Enter the webhook URL (from the external app).
Click Generate Key – this authenticates your connection.
Select the events that should trigger the webhook.
Toggle Active to switch the webhook on.
Your webhook is now live and will keep working until paused.
🔄 Events That Can Trigger a Webhook
Lead Created – New lead added or assigned from another account.
Lead Updated – Contact details changed.
Lead Deleted – Lead removed from the system.
Referral Created – New referral received.
Referral Updated – Contact info for a referral changed.
Referral Deleted – Referral removed.
Enquiry Created – New enquiry added.
Enquiry Updated – Enquiry contact info updated.
Enquiry Deleted – Enquiry deleted.
Lead Journey Created – New treatment enquiry created.
Lead Journey Updated – Enquiry status changed (e.g., from New to Consultation Booked).
Outbound webhooks are a way to send information from one system to another, typically when a specific action occurs.
Within DenGro you can create an outbound webhook to notify an external application/software of an event such as a new lead coming in. Think of it like a spider web where information captured in DenGro can be sent out to other software as things are happening with your lead.