DenGro Practice Support Team

When an automated SMS message fails to send—for example, due to an incorrect phone number—DenGro will automatically help you take action.

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A task is triggered and will appear on your Today page.

This ensures you're notified promptly so action can be taken.

- A task is triggered and will appear on your Today page.
- This ensures you're notified promptly so action can be taken.

Open the task from the Today page.

Update the phone number, if the correct one is known.

Once the number is updated, you’ll be able to resend the failed message. 📲

1. Open the task from the Today page.
2. Update the phone number, if the correct one is known.
3. Once the number is updated, you’ll be able to resend the failed message. 📲

This feature helps you keep communication on track and ensures leads don’t miss important updates.

What are the SMS fail messages?

Find answers and get help from Intercom Support and Community Experts

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What are the SMS fail messages?

⚠️ What Happens When an SMS Fails?

🛠️ What You Can Do