👉 This article covers some advanced topics related to SMS messaging in the Inbox and assumes that:
Your DenGro Subscriber/Inbox Administrator has enabled the SMS messaging channel in the Inbox for your practice (guide here)
You've read the basic tour of the Inbox and sent at least one test SMS message (guide here).
How will SMS messages sent from the Inbox appear from a lead's point of view (on their mobile phone)?
When receiving an DenGro Inbox SMS message, this would appear on a lead's mobile phone as a typical SMS message.
The sender number they see is the dedicated DenGro virtual phone number that is automatically acquired after you enable SMS for Inbox. This is covered in more depth in the following article:
What happens if a lead calls the sender number that an Inbox SMS message has been sent from?
If, after receiving an SMS message sent from the DenGro Inbox, a lead decides to call the sender number (the dedicated DenGro virtual phone number) they will hear the following automated message:
[half a second pause]
[slow reading voice]
'This number can only send and receive text messages. To call our practice, please dial, [louder volume] <practice telephone number> [back to normal volume]. This automated message will now end. Thank you.'
How does SMS in the Inbox interact with the DenGro automated lead nurture SMS messages?
This is covered in the following article: