How does the Aerona integration work with DenGro?
In this video you will be shown how the Aerona integration works, how to set up the integration and how to use the prompts in DenGro.
Please note to get the integration prior to connecting, please ensure you have requested that Aerona enable your API access via support@aerona.com
Without this being enabled by Aerona the integration will not work.
What are the benefits?
For those customers using both systems using the integration will save time, avoid the need to duplicate the entry of data in two different systems, reduces the chance of human error (e.g. typos). The overall benefit is greater efficiency in the handling of enquiries from patients and prospective patients interested in the treatments your dental business offers
How does the integration work?
Think of it as a two-way passing of information and data back and forth; from DenGro to Aerona and from Aerona to DenGro. The integration allows you to carry out specific actions in one system (e.g. DenGro) that is then created or updated in the other system (e.g. Aerona).
What exactly does the integration enable you to do?
While in DenGro you will be able to action the following tasks which will be reflected in Aerona
Search and match leads to existing patients
Link to an existing patient
Create a new patient in Aerona
Update patient record (e.g. new address)
Create a new appointment
Cancel an appointment
Update/reschedule an appointment
Link to an existing patient when booking an appointment
Change appointment type
While in Aerona you will be able to action the following tasks which will be reflected in DenGro
Update lead data when changes are made to a linked patient record
Change appointment type
Update/reschedule an appointment
Top tips ahead of enabling the integration
Review 'Appointment Durations' in Aerona to ensure you are happy they are correct and up to date
Review the 'Appointment Types' in Aerona to ensure they are linked to the correct clinician type.
Review the 'Find Slot Minutes' option in Aerona to ensure they are correct.
These settings can all be edited within the Admin section of Aerona > Appointment > Appointment Types.
The Find slot minutes can be edited via Admin and Practice details.