The Inactive Lead Report in DenGro helps you understand why certain leads didn’t proceed with treatment.
📝 Why Leads Are Marked 'Inactive'
You’ll see a list of reasons explaining why a lead didn’t continue, such as:
No response
Chose another provider
Not ready for treatment
FORGOTTEN (explained below)
❓ What Does ‘FORGOTTEN’ Mean?
A lead is marked as FORGOTTEN when it has been deleted from the system.
While DenGro removes all personal identifiable information (PII), the system will still record the number of times leads have been deleted.
This helps maintain accurate reporting, even if the data has been wiped.
🗑️ When Should You Delete a Lead?
Only delete a lead if you want to permanently remove it from DenGro, such as:
Spam or test leads
Duplicate entries
Obvious errors
⚠️ Important: Don’t Delete Real Leads
Do not delete a lead just because:
You can’t get in touch
They chose another practice
They’re inactive or unresponsive
These scenarios should be marked with the appropriate status or reason, not deleted.
🆘 Need Help?
Not sure whether to delete a lead? Our support team is happy to advise—just message us via chat.