To keep your Facebook/Instagram (Meta) integration with DenGro working smoothly, you need to refresh your Facebook token from time to time.
⚠️ Why Does This Happen?
Facebook tokens can expire due to:
Security policies
Changes to page admins
Regular Meta updates
When a token expires, DenGro loses access to your lead ads and can’t import new leads until you refresh the connection.
You’ll see a warning task on your Today page if your token needs updating.
🔐 Only the person who originally set up the integration can refresh the token. Their name and email will be shown on the warning task.
🔧 How to Refresh Your Token
Step 1: Open the Integrations Page
Go to Settings in the main navigation
Select Integrations from the dropdown menu
Click on the Facebook/Instagram (Meta) panel
Step 2: Log In & Refresh the Token
Click Log Into Meta and enter your credentials
Look for the "Refresh Token" prompt next to your practice name
(If you manage multiple pages, scroll to the relevant one)Click Refresh Token
Step 3: Confirmation
Once successfully refreshed:
A confirmation message will appear in DenGro
The warning task on your Today page will disappear
Your Facebook lead ads will start syncing with DenGro again
✅ Done!
You're now reconnected and leads will continue flowing from Meta into DenGro as expected.
Need help? Contact DenGro Support and we’ll guide you through it.
