DenGro tracks and displays the average time to first contact with a lead directly in the Team Effectiveness Report. This helps you understand how quickly your team is responding to new enquiries.
🕓 How It’s Calculated
DenGro calculates this metric based on your practice’s opening hours, so the data reflects working time only — not evenings, weekends, or bank holidays.
We do not penalise your team for delays outside of opening hours.
✅ To ensure the calculation is accurate, make sure your opening hours are correctly entered in your Practice Details settings.
⚙️ Where to Add Your Opening Hours
To update your hours:
Go to Settings > Practice Details
Enter your correct opening and closing times for each day
Save changes
🔁 What If You Don’t Set Opening Hours?
If you haven’t added your opening hours, DenGro will assume default values:
9:00am – 5:00pm, Monday to Friday
Closed on weekends
This may affect how your average response times are calculated, especially if your practice operates outside these hours.
🛠️ Tip: Always keep your hours up to date to ensure your Team Effectiveness data is accurate and fair.
Need Help?
If you’re unsure how to update your settings or interpret the report, feel free to reach out to our support team via the chat.