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What are the debit reasons that I will be charged for when using Inbox?
What are the debit reasons that I will be charged for when using Inbox?
Louise Buscombe avatar
Written by Louise Buscombe
Updated over 6 months ago

There are several reasons you will be debited for your Inbox usage.

These will be listed on the Inbox Billing page, available to the Subscriber or the Delegated Inbox Admin:

1) Channel Enabled - When enabling a channel with an ongoing monthly cost, such as SMS.

2) Channel Renewal - When a channel, such as SMS, with an ongoing monthly cost renews.

3) Outbound Channel Message - When a practice sends a message to a lead.

4) Inbound Channel Message - When a lead sends a message reply to a practice.

5) Unable to display reason, contact DenGro support - If we are unable to determine the debit reason (highly unlikely to appear and used as a fall back only).

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